GAMS Studio won’t start on Linux Mint (CcfgXAPIVersion error)

General
1

Hello,

I’m trying to install and run GAMS Studio on Linux Mint, but I keep getting this error:

‘‘Settings path: /root/.config/GAMS/studio.json
log additionally to file “/root/Documents/GAMS/Studio/studio.log”
[Could not initialize from gams system directory.
Could not load symbol ‘CcfgXAPIVersion’:
/opt/gams/gams50.4_linux_x64_64_sfx/libjoatdclib64.so: undefined symbol: CCFGXAPIVERSiON]
terminate called after throwing an instance of ‘gams::studio::Exception’
what(): [Could not initialize from gams system directory.
Could not load symbol ‘CcfgXAPIVersion’:
/opt/gams/gams50.4_linux_x64_64_sfx/libjoatdclib64.so: undefined symbol: CCFGXAPIVERSiON
Aborted’’

The program doesn’t start at all. It seems that the symbol CcfgXAPIVersion is missing in libjoatdclib64.so.

I tried different ways to fix it but nothing worked.
Does anyone know how to solve this issue?

Thanks in advance!

2

Hi,

can you give some more details? Which Linux Mint versions do you use and which Studio version are you trying to install? GAMS 50.4 and GAMS 51.0 (Beta) are looking good on our Linux Mint 22.2 Zara (Cinnamon) test machine.

When you install GAMS you find a Studio version within the studio directory of the GAMS system directory. In your case it should be /opt/gams/gams50.4_linux_x64_64_sfx/studio/studio.AppImage. Is this the Studio which does not start? Do you start Studio with root privileges (or as a user)?

Best,

Alex